Bestmile announces consulting service for transit providers
Bestmile announced a new professional consulting service based on its Mobility Services Platform and advanced simulation capabilities. Called the Service Design Offering, the consulting service enables mobility providers to accurately plan and analyze service performance in advance, accelerating time to market and reducing risks associated with deploying new mobility services.
“While new on-demand mobility services promise to transform transportation for commuters and cities alike, they are fraught with risk. Multiple ventures have fallen very short on success, impact, and transit improvement,” said Raphael Gindrat, CEO of Bestmile. “The key to getting these services right is to take realistic demand data and use proven dispatching logic and ride matching algorithms to model and optimize fleet performance.”
The company’s Mobility Services Platform uses advanced scheduling, dispatching, and ride matching algorithms that make it possible to optimize key performance indicators (KPIs) such as waiting times, demand fulfillment, vehicle/asset utilization, and more to find the right balance between the number of vehicles needed, demand characteristics, and service area requirements.
Bestmile’s Service Design Offering employs the same platform that is used for commercial deployments to simulate planned services using actual or expected demand data for a specific service area. This allows mobility service providers to test multiple variables such as fleet size, vehicle positioning, vehicle capacity, and waiting and ride time limits, with the goal of optimizing KPIs such as vehicle utilization, excess ride times, and pickup time deviations, all prior to launch.
To demonstrate the capabilities of the Service Design Offering, Bestmile used demand data from Chicago taxi companies and tested the performance of three services in three different areas: micro-transit in Lincoln Park, shuttle service to and from O’Hare Airport, and citywide ride sharing. Each test used multiple fleet sizes and sharing scenarios to view impacts on ride acceptance rates, ride times and waiting times, and other passenger and operator KPIs.
The new offering is available now to all existing and prospective customers. A white paper further detailing the Service Design Offering and the Chicago case study is available for download at https://bestmile.com/forms/form-whitepaper-service-success-by-design/.