Toyota develops 'Total-care Service' designed for ride-hailing companies
Toyota Motor Corp. (TMC) announced its "Total-care Service," a set of mobility services specially designed for ride-hailing companies. Working with ride-hailing companies, Total-care Service is expected to enable Toyota to leverage onboard telematics data through a shared information platform and provide services such as fleet management, automotive insurance, and vehicle maintenance packages, aiming to expand the use of ride-hailing vehicles and enhance the driving experience for end users. The goal of the service is to offer ride-hailing companies the ability to provide their driver-partners with more cost-efficient and timely maintenance services.
Singapore will see the first service roll-out, with Toyota Motor Asia Pacific Pte Ltd. (TMAP)―the sales and marketing regional headquarters of TMC in Asia―offering the Total-care Service for 1500 Toyota vehicles owned by Grab Holdings, Inc. through its subsidiary GrabRentals.
TMAP and Grab will sequentially offer this service to Grab-owned Toyota vehicles across Southeast Asia. In addition, both companies will work to increase the share of Toyota vehicles in Grab's fleet in the region by 25% by 2020.
In the future, Grab will also seek to implement the Toyota Production System (TPS), which is based on a philosophy of eliminating waste, to improve Grab's business operational efficiency.
Toyota says that ride-hailing vehicles tend to accrue five times more mileage than privately owned vehicles and that it is essential to provide proper vehicle maintenance based on the vehicle's condition.
Ming Maa, President of Grab, said, "We are excited to work with Toyota to roll out the Total-care Service to our Grab Rental fleet. The ability to meld data analytics with vehicle maintenance will make our rental fleet even safer for our driver-partners, and go toward achieving our goal to raise transport safety standards in the region."
Shigeki Tomoyama, Toyota Executive Vice President and President of Toyota's in-house Connected Company, said, "The Total-care Service will help enhance the operational efficiencies of ride-hailing companies and provide even safer, more secure, and better-quality mobility services for drivers and end users. Starting from Singapore, we aim to gradually expand this initiative globally, including other Southeast Asian countries."
Through the Total-care Service, driving data is collected by Toyota's in-vehicle data-transmission device, TransLog, and sent to the Mobility Services Platform (MSPF), an information infrastructure developed by Toyota for vehicle connectivity.
Aioi Nissay Dowa Insurance, a Toyota affiliated insurance company, will offer telematics-based automotive insurance to GrabRentals, allowing for safer driving and lower-cost insurance premiums.
Maintenance schedules for each vehicle will be optimized based on driving and vehicle condition data. Intensive Care Stall (ICS) has been implemented at Borneo Motors (Singapore) (BMS), the authorized Toyota dealer in Singapore. Making use of the TPS, ICS reportedly achieves ultra-efficient maintenance services that reduce vehicle downtime and maintenance costs.