Transport service launched in New South Wales with real-time passenger information solution
Australia’s regional trial of an automated passenger vehicle service features Papercast’s real-time passenger information solution to provide customers information at major bus stops on the route. Passengers of the BusBot Automated Vehicle Service will receive live, accurate travel information at bus with Papercast's solar powered e-paper displays.
The automated passenger vehicle trial is an NSW Government initiative, led in partnership between Transport for NSW, local bus operator Busways, Coffs Harbour City Council, and vehicle manufacturer EasyMile. The trial aims to revolutionize the way passenger transport services are designed and delivered in rural and regional communities. This is a three-phase trial in which the technology is tested in more complex environments as the trial progresses.
Busways’ Special Project Manager Timothy J. Reid commented, “Not only does Papercast align with the forward-looking nature of this project, but it gives us the opportunity to connect with our customers in new and exciting ways. The technology allows us to improve the customer experience with real-time communication, add value at our bus stops, and improve the success of the overall BusBot trial. Papercast is an essential partner of the trial, and we will continue to test Papercast in new ways throughout the duration of the project."
Papercast’s digital bus stops use e-paper technology, which provides high screen visibility for outside use. With low power consumption, the displays can be entirely solar powered. Using wireless connectivity, the units can reportedly be installed anywhere, within an hour—no power or connectivity cables are required.
The displays are controlled remotely by Papercast’s cloud-based content management system, and live BusBot arrival times are generated by Papercast’s fully integrated BetterETA data feed. This technology adjusts computer-aided dispatch/automatic vehicle location (CAD/AVL) data in real time to improve the accuracy of arrival predictions.
“E-paper offers us familiarity but with a future proof technology. The displays can show live, accurate and dynamic information in what appears to be a traditional paper format that is easy to read at any time of the day or night,” added Reid.
The technology provides BusBot controllers with a platform for direct real-time communication with customers at the bus stop. The screens show live arrival times as well as information about the route, the driverless vehicles, and the overall trial. The controller can reassure customers in real time, show additional service information, and dynamically push notifications to a route or area. The displays also come with a text to speech function, so with a push of a button it will announce the next service to arrive at the stop.